About the role
We're hiring a Cruise Travel Sales Consultant to join My Cruises, part of Ignite Travel Group. Join a team of CLIA-accredited Cruise Experts and help customers create unforgettable travel experiences while building a rewarding career in the cruise industry.
Why Join My Cruises?
As a Cruise Travel Consultant, you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruise agency.
About us
At My Cruises, we're passionate about helping Australians discover incredible destinations through unforgettable cruise experiences. As a multiple-time CLIA Australasian Cruise Agency of the Year winner, we're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.
What you’ll be doing
- Respond to inbound enquiries for our perfectly packaged cruise holidays via phone and online channels
- Understand each customer's travel needs and match them with the right holiday experience
- Convert enquiries into bookings and achieve individual sales targets
- Build rapport and deliver exceptional customer service throughout the sales journey
- Hand customers over to our dedicated Aftersales Consultants Team once their booking is confirmed
- Work collaboratively with a supportive and high-performing sales team
- We are a seven-day trading business, with rostered shifts across our operating hours
What we're looking for
- Travel industry experience (essential)
- A passion for sales and a proven track record of achieving results
- Strong relationship-building and communication skills
- Organised, detail-focused and comfortable working in a fast-paced team environment
What’s in it for you
- OTE $100K+ plus super, with uncapped commission
- Comprehensive onboarding, in-depth cruise product training and ongoing development opportunities
- Career development and leadership opportunities
- Exclusive travel and cruise deals
- Opportunities to travel the world
- Health and wellbeing programs, including corporate health insurance discounts
- Financial advisory services and employee share plan opportunities
- Reward and recognition programs
- Career progression opportunities across Ignite Travel Group
- Industry events and familiarisation opportunities
- Volunteer leave, charity fundraisers and community initiatives
- Weekly happy hour, team events and social activities
- Regular celebrations on our beachfront balcony
- VIP tickets to special events
If you love sales, travel and helping customers create unforgettable holiday experiences, we'd love to hear from you. Apply now.
Applications for My Cruises roles are submitted via the Flight Centre Travel Group careers website and are managed directly by the Ignite Travel Group Talent Acquisition team. We kindly ask recruitment agencies not to submit unsolicited resumes. Flight Centre Travel Group is not responsible for any fees related to unsolicited applications.
We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.