Crisis Intervention Specialist

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

JOB SUMMARY

Intro to the Crisis Prevention and Response (CPR) Team

Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day.

Why is the CPR Team important?

• Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval.
• Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations.
• Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience.
• Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations.
• Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide.

What does a Crisis Intervention Specialist do?

A Crisis Intervention Specialist at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Intervention Specialists collaborate with the clinical team to screen risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions
• Responds to inbound crisis calls providing real-time risk assessment, de-escalation, and safety planning
• Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others
• Completes all required documentation in alignment with compliance standards and Charlie Health's best practices
• Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches
• Conducts case consults with Care Team members as needed
• Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care
• Other care coordination tasks as needed
• Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer

REQUIREMENTS

• Independently licensed clinician
• Previous experience in crisis preferred
• Ability to work 10-28 hours a week including evenings and/or weekends on a consistent basis
• Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business.
• Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR.

POSITION CLASSIFICATION: Part-Time

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.

Please note that this role is not available to candidates in Illinois.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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