Coordinator, Talent Operations

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

This specific role will be part of our growing Candidate Management team and sit within our growing Talent Acquisition team.

You’ll play an important role as we grow this function, ensuring a high quality candidate experience. You will be at the forefront of interactions with the business, and be the main point of contact for all candidates going through our hiring process, and will also have the opportunity to identify improvements and efficiency drivers across processes. Acting as a coordinator between hiring managers, interviewers, talent acquisition partners, and the people onboarding team, you’ll be the linchpin connecting both process and experience and expanding your skill set across an array of activities.

Role Overview

• Scheduling & coordination: manage the end-to-end scheduling and coordination of all interviews for live vacancies across the globe.
• Rescheduling & problem-solving: stay agile and solution-oriented with all scheduling changes and reschedules, quickly resolving any challenges that arise.
• Interviewer flow: keep interviewer flow moving, sequencing panels, managing interviewer availability and ensuring each stage runs on time.
• Interviewer pools, training & bar raiser support: support Checkout departments by maintaining its interviewer pools and coordinating interviewer training and bar raiser training, keeping a scalable, consistent pool of qualified interviewers.
• Stakeholder communication: build and nurture relationships so hiring managers, interviewers and candidates stay informed throughout the process, acting as their first point of contact and escalating questions to the relevant subject-matter experts.
• Systems & accuracy: maintain the ATS (Ashby) and complete all scheduling within Ashby, keeping candidates in the correct stage and ensuring templates and employment contracts are up to date for all roles and locations.
• TA support: support talent acquisition partners with core tasks such as purchase orders for agency candidates and booking candidate travel, managing internal and external interview processes with confidentiality.

Shift Requirements & Schedule

In this role, you will work on a rotating schedule to coordinate interviews, partner with international hiring managers, and maintain an exceptional candidate experience worldwide. Full schedule flexibility across rotating shifts is essential, as coverage hours will vary based on regional hiring demands and operational handovers.

About You

• You have great communication and encourage all to #TalkStraight, building and nurturing positive working relationships.
• Have a #CustomerFirst mindset, constantly looking at how we can solve for our customer and create the best experience possible.
• Understand it’s a marathon, not a sprint, adopt an #AthleteMindset, look around corners while planning for the future.
• Be resourceful, look at how we maximize the tools and talent within Checkout.com, helping our business to #RunLean while achieving our goals.
• Growth mindset, constantly think about how we can be better and bring others along on the journey to be #BetterEveryDay.
• Stay informed, constantly seek out opportunity and #BeTheOwner of your own work and professional development.
• Understand we’re #OneTeam, support your colleagues, build relationships based on trust and integrity and embrace collective success and opportunities to grow.
• Have strong attention to detail and be highly organized, surround yourself with likeminded people who want to #BuildWithTheBest and encourage you to do your best work.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram