About the role
Location: Hamilton
Contract term: Approximately 6 weeks
Start: ASAP
About the Role
We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start.
You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment.
This role suits a hands-on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions.
What You’ll Do
- Develop best-practice designs and solutions that meet customer requirements and business needs.
- Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
- Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value.
- Act as a trusted technical advisor, providing guidance throughout implementation.
- Maintain strong customer relationships through clear communication and responsive delivery.
- Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.
What You’ll Bring
- Strong hands-on experience delivering ServiceNow implementations in a consulting environment.
- A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions.
- Certified Implementation Specialist certification in ITSM and/or CSM.
- Experience working in customer service management or customer experience environments.
- Development and/or consulting experience with enterprise SaaS solutions.
- Experience working within Agile/Scrum environments.
- Excellent problem-solving skills and the ability to learn new technologies quickly.
- The ability to work independently and collaborate effectively with technical and non-technical stakeholders.
Apply Now
If you’re an experienced ServiceNow consultant available to start ASAP, apply now with your CV.