About the role
”Connecting People and Places to Make the World Work Better”.
We are seeking an experienced and influential Key Account Manager (KAM) to lead the operational, financial, technical, and people performance of a flagship corporate campus located in the heart of Melbourne’s Docklands. This is a high‑visibility leadership role overseeing a blend of self‑delivered and outsourced services, ensuring the site operates safely, efficiently, and to the highest standard.
As the primary point of contact for senior stakeholders, you will shape the workplace experience, drive asset performance, and lead a multidisciplinary team committed to service excellence.
Key Responsibilities
Operational Leadership
- Lead the delivery of all soft and technical services, ensuring a safe, compliant, and reliable operating environment.
- Maintain full compliance with statutory, safety, and risk management obligations.
- Oversee specialist technical partners and ensure high‑performing building operations.
People & Culture
- Build and develop a high‑performing campus team with a strong service culture and attention to detail.
- Drive positive employee engagement and support a safe, inclusive, and collaborative workplace.
Financial & Commercial Management
- Meet or exceed internal financial targets while delivering services within the customer’s budget.
- Identify opportunities for continuous financial improvement and asset optimisation.
- Own and evolve the asset lifecycle strategy and Capital Investment Plan.
Stakeholder Engagement
- Serve as the central point of contact for senior customer stakeholders and campus leadership.
- Foster strong relationships across workplace, property, and project teams.
- Navigate complex stakeholder environments with confidence and diplomacy.
What You’ll Bring
Experience & Technical Capability
- Minimum 5 years’ experience leading major multi‑service FM contracts.
- Engineering qualifications with strong technical competency (Asset Lifecycle Planning, Critical Environments, Data Centers and complex environments) (essential).
- Proven ability to manage complex supply chains and multidisciplinary teams.
- Customer‑focused mindset with the ability to influence outcomes at all levels.
- Strong commercial acumen and analytical capability.
- Excellent communication skills with resilience, organisation, and sound judgement.
- Ability to manage ambiguity and navigate organisational politics effectively.
What We Offer
- Competitive salary packaging
- Staff discounts across top brands
- Global learning and development pathways
- Internal mobility and career growth
- A positive, high-performing culture
To apply for this role please click on the 'apply' link and complete the online application.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com
ISS IS A PLACE TO BE YOU
We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.
ISS IS A PLACE TO BE WHO YOU ARE
Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
ISS IS A PLACE TO BECOME WHAT YOU WANT
ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER
With over 485,000 employees throughout 46 countries ISS is a company of belonging.