About the role
Who We Are
Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind.
Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally.
Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit zenni.com.
You Will
- Participate in product requirement reviews and design discussions, providing perspectives and recommendations.
- Work closely with the development team to promptly identify and configure content, ensuring timely resolution.
- Stay updated on industry best practices and emerging technologies, driving improvements in testing processes and tools.
- Continuously improve content update processes and methodologies to enhance the overall quality of the site.
You Are
- Agile, adaptable, and automation-driven mindset.
- Unique preference for execution-oriented individuals.
- Excellent communication skills and a collaborative spirit.
- Ability to collaborate effectively across teams.
- Curiosity and dedication to continuous optimization and improvement.
- Avoid setting clear boundaries. Actively seek to solve problems when encountered.
You Have
- 2 years of experience professionally in eCommerce related positions, preferably in engineering, business analyst, technical project management, and/or user experience testing.
- Familiarity with software theories, methodologies, and processes, understanding eCommerce industry.
- Strong problem analysis and resolution skills, capable of quickly locating and reproducing issues.
- Excellent teamwork and collaboration skills, able to work closely with the development team.
- Excellent English communication skill, written is key, but verbal is nice to have.
Zenni Offers You
- An opportunity to abrupt the industry
- Competitive salary
- A flexible work schedule
- A better work-life balance
At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm.
We look forward to hearing from you!
We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.
Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.