About the role
About The Role
You will run daily community operations across Discord. You will keep the community active, safe, and organized through engagement, moderation, events, and structured feedback. You will also support creator and ambassador workflows, including operational queues like tickets and reporting.
Shift: 15:00 - 00:00 CET with Sundays and Mondays off
What you will do
- Engage daily with community members and keep conversations active and welcoming.
- Moderate Discord channels, enforce rules consistently, and manage flagged content and reports (warnings, timeouts, bans).
- Run or support community activities like events, tournaments, streams, and Discord takeovers.
- Support ambassador workflows: process applications and onboarding, help coordinate activations, and support regional community needs (including exploring new regional communities when relevant).
- Support creator workflows: process tickets in shared inboxes and application servers and help manage creator requests.
- Review winner submissions for compliance and execute reward delivery for community and ambassador activities.
- Track highlights, bugs, sentiment, and risks; escalate through defined internal channels.
- Contribute to daily community feedback reporting and operational updates.
About you
- You speak and write Brazilian Portuguese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You are located in: Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, or Peru.
- You have managed online communities before, ideally on Discord.
- You have moderated before and can enforce guidelines consistently.
- You stay calm in conflict and can de-escalate situations with fairness and clarity.
- You are organized and can work through queues (tickets, reports, reward processing) with high accuracy.
Nice to have
- You have supported creator or ambassador programs before.
- You have run events or livestream support before.
- You have handled operational queues related to brand protection or policy enforcement.
Technical requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- A smartphone usable for two-factor authentication that runs at least:
- Android 10.0 or newer
- Apple iOS 16.0 or newer
We offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities.
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital co-workers and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.