Collections Team Leader

Who is Shift?

Shift provides business finance to small, established and corporate sized businesses in Australia, including Business Overdraft, Equipment Line, Asset Finance, Term Loan and Trade Account. Founded in 2014, Shift has funded more than 30,000 Australian businesses.

At Shift, our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role

At Shift, we’re on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo. You’ll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes. Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.

What You’ll Do

• Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment
• Be the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky cases and guiding your team
• Own team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented approach
• Set clear expectations and allocate workloads effectively
• Provide regular feedback, coaching, and drive ongoing team capability and engagement
• Spot areas for improvement and champion smarter, faster processes across the collections function
• Play a key part in shaping and maintaining a credit control management framework fit for commercial lending
• Collaborate with colleagues in Finance, Credit, Account Management, and Operations to ensure the best outcomes
• Identify team growth opportunities and handle performance issues constructively

What You’ll Bring

• 7+ years’ experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lending
• Proven leadership in collections or credit operations, including coaching and performance management
• Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
• Expertise in managing escalations for complex and high-stake commercial accounts
• Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
• Experience with credit control frameworks, process improvement, and commercial collections models
• Strong communicator with great stakeholder management and influencing skills
• Comfortable with collections systems, CRM platforms, and debt management tools

Key benefits

• Hybrid working: we’re headquartered in North Sydney with state-based workplaces and offer a hybrid work policy. Our offices have spaces for collaboration, socialising and focused work.
• Parental leave: up to 26 weeks paid.
• Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.
• Flat structure: everyone can learn from each other and senior leaders across the business.
• Wellbeing: benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.

Additional information

If you don’t meet all the qualifications or skills but think you’d be a great fit, please apply anyway.

Learn more about working at Shift at shift.com.au/careers.

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