Collections Officer

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Flexibility That Works for You: Access to hybrid work arrangements after the two-week initial training period, supporting a balance of time in the office and time working from home
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

As a Collections Officer, you will be responsible for managing a portfolio of overdue customer accounts and driving successful recovery outcomes. Through effective negotiation, customer engagement, skip tracing, and account analysis, you will work with customers to establish sustainable repayment arrangements while meeting recovery targets and maintaining compliance with industry regulations.

What You'll Be Doing;

• Manage Your Portfolio: Take ownership of overdue and high-value customer accounts, using outbound calls, emails, skip tracing, and approved field calls to drive recovery.
• Negotiate Solutions: Work with customers to agree suitable payment arrangements and recovery solutions while maintaining positive and professional interactions.
• Drive Recovery Outcomes: Monitor your portfolio, prioritise collection activities, and apply effective strategies to maximise recoveries.
• Keep Accurate Records: Maintain clear and detailed records of customer conversations, commitments, repayment arrangements, and account actions.
• Investigate & Escalate: Assess customer circumstances and recommend appropriate next steps, including legal action, hardship referrals, escalation, or account closure.
• Deliver on Targets: Work towards individual and team recovery targets while ensuring all collection activity is ethical and compliant.

What You'll Bring;

• Collections Experience: Demonstrated experience in collections, debt recovery, credit management, or accounts receivable, managing overdue accounts from early-stage through to more complex recoveries.
• Negotiation Skills: Strong negotiation and influencing skills, with the confidence to secure commitments and achieve positive recovery outcomes.
• Portfolio Management: Experience managing a collections portfolio, prioritising workloads, and balancing customer service with commercial outcomes.
• Compliance Knowledge: A sound understanding of collections practices, relevant legislation, compliance obligations, and customer vulnerability considerations.
• Systems Confidence: Experience using collections, debt recovery, or case management systems to manage accounts and track recovery activity effectively.

We know a resume only tells part of the story. That's why, as part of our recruitment process, you'll complete an interactive assessment through Vervoe. Designed around real workplace scenarios, the assessment allows you to showcase the skills you have developed through your experience while giving you an insight into what it's like to work in the role.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.