About the role
Job Title: Collection Manager
About the Team
The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies.
About the Role
The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.
Key Responsibilities
- Drive and achieve collection targets for the assigned territory and portfolio.
- Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.
- Monitor team productivity, performance, attendance, and daily collection activities.
- Develop and implement effective collection strategies to improve recovery rates and control delinquency.
- Review daily and monthly collection MIS and take corrective actions to improve team performance.
- Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.
- Manage escalations related to overdue accounts, customer concerns, and field collection activities.
- Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.
- Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.
- Conduct regular field visits to monitor collection activities and team performance.
- Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.
- Drive capability building, coaching, and continuous improvement within the collection team.
Skills and Competencies
- Strong experience in collections and recovery management.
- Proven experience in team handling and managing field collection teams.
- Strong target orientation with the ability to drive team performance.
- Good communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Good understanding of collection processes, delinquency management, and agency management.
- Ability to manage escalations and work effectively in a high-performance environment.
- Proficiency in MS Excel, collection MIS, and reporting systems.
Education and Experience:
- Education: Graduate in any discipline.
- Experience: 4+ years of relevant experience in collections and recovery management.
- Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.
- Candidates with experience managing field collection teams and collection agencies will be an added advantage.
Compensation
Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role.