About the role
The Role...
The Club Receptionist creates a warm, polished and seamless first impression for members, guests and visitors. As the first point of contact for the House, this role sets the tone for the member experience through confident hosting, discretion, strong communication and close attention to detail in a fast-paced private members’ club environment.
At Soho House, the Club Receptionist is central to the member journey. They deliver a considered welcome, recognize regular members, support guests with confidence and help keep the front-of-house experience calm, personal and efficient throughout the day.
Setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance, the Receptionist plays a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations.
As a Club Reception Host, you will be expected to know the House, its amenities, the local neighborhood and the needs of our members, helping to create the familiar ‘home away from home’ feeling from the moment they arrive.
Main Duties
- Welcome members by name and greet guests and visitors with warmth, professionalism and confidence.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity, availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Ocho (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related
- concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate feedback to management.
- Performs other duties as required to support the running of the house.
- Maintain a strong member-facing presence at the desk, supporting all departments and speaking with members in person whenever needed.
- Update members Open Table notes with anything pertaining to service preference.
- Update Reception Notes in member profiles with relevant personal preferences that supports a more tailored member experience.
- Where needed, take the initiative to provide service support to ensure a great member experience
- Greet, welcome and usher Cecconi’s guests
- First welcome for all Bedroom check-ins
- Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues.
- Work with Membership and Member Relations teams to support their initiatives.
- Ensure a smooth handover to colleagues at the end of the day
- Promote our member events to all members to drive attendance and increased bookings.
- Work with Member Relations in implementing any new system or SOP pertaining to members
- Performs other duties as assigned by supervisor/manager.
Required Skills/Qualifications
A Successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Strong attention to details
- High level of discretion and professionalism.
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
- Excellent interpersonal, communication and problem-solving skill
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Work indoors and outdoors
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.