About the role
Help shape the future statewide healthcare support services.
Linen Services is one of Queensland Health's largest support service operations providing critical linen and laundry services to public hospitals and healthcare facilities across Queensland. We are seeking a motivated and commercially minded Client Services Officer to join our team and contribute to the ongoing delivery of safe, efficient, and sustainable linen services.
This is an exiting opportunity for an individual who enjoys building professional relationships, analysing operational data, solving business challenges, and working collaboratively to improve service outcomes.
About the Role
The Client Services Officer plays a key role in supporting Linen Services operational, financial, and strategic objectives. Working closely with customers, operational teams, and key stakeholders, you will help ensure service delivery remains efficient, sustainable and aligned with business priorities.
The role focuses on balancing customer requirements with operational capability, inventory management, service agreements, and organisational objectives. You will provide informed advice, coordinate service requests, analyse service trends and contribute to initiatives that improve business performance and customer outcomes.
Key responsibilities
- Manage customer enquiries, service requests, and issue resolution in line with service agreements and organisational priorities.
- Analyse customer demand, linen utilisation, and service performance data to identify trends, risk, and opportunities.
- Develop recommendations that support efficient inventory management, cost control, and operational sustainability.
- Collaborate with production, transport, and operational teams to coordinate service delivery and resolve operational challenges.
About You
You will be a proactive and solutions focused professional who enjoys working with data, stakeholders, and operational teams to drive positive outcomes:
To be successful, you will demonstrate
- Strong customer and stakeholder relationship management skills.
- Experience analysing information and identifying practical business solutions.
- Sound communications and negotiation skills.
- Ability to manage competing priorities and meet deadlines.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.