Client Services Manager

Who we are

We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.

We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.

Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.

Our culture

Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.

That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

Responsibilities

• Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
• Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
• Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
• Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
• Play a key role in incident management, ensuring issues are brought to light swiftly
• Convert the queue to actionable insights, identifying trends and patterns to address
• Work closely with Service Design on system optimisation and client experience

Qualifications

• 3+ years of experience in prime brokerage or similar financial markets exposure
• A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
• Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
• Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
• High attention to detail and a strong control & risk mindset

What we offer*

• A competitive salary that reflects what you bring
• Fully remote - enjoy the freedom to work from anywhere
• Corporate Macbook
• Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
• Innovative & inspiring culture, autonomous and informal work environment
• Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
• Ongoing education & training programs
• Opportunity to network and connect at Corporate Events
• Team off-sites and paid business trips when needed
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work

EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.

We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.

Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.