About the role
- Represent QCAT as the first point of contact for telephone, face to face and email enquiries.
- Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
- Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
- Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
- Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met.
- Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met.
- Provide general administrative support as required by the Client Service Team Leaders and Managers.
- Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
- Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
Applications to remain current for 12 months.