About the role
We’re hiring a Client Experience Manager at Greenstaff Home Care.
This is a key role on our team and one that has a direct impact on the experience our clients and families have with us every day.
We’re looking for someone who takes ownership, communicates well, follows through, and understands that a great client experience does not happen by accident.
Our Client Experience Manager owns the relationship from the initial assessment through ongoing service delivery.
You’ll be responsible for
- Completing client assessments and helping new clients successfully transition into care
- Building strong relationships with clients, families, caregivers, and community partners
- Making sure Starts of Care are smooth, organized, and successful
- Completing client follow-ups and quality assurance visits
- Identifying clients who may be at risk and creating a plan to retain them
- Resolving concerns quickly instead of allowing issues to grow
- Monitoring service levels, client hours, and the overall health of your client portfolio
- Identifying opportunities to expand services when additional support would benefit the client
- Maintaining accurate and timely documentation
- Working closely with scheduling, recruiting, sales, and operations to deliver a consistently great experience
This is not a role for someone who wants to simply manage a list of clients.
We want someone who will own the client experience.
Success in this position means our clients feel supported, communication is strong, problems are addressed quickly, Starts of Care are successful, documentation is complete, and the clients you support continue to grow with Greenstaff Home Care.
Experience in home care, private duty, senior living, healthcare, case management, client experience, account management, or another high-touch service environment is a plus.
More importantly, we’re looking for someone with the right mindset:
Ownership. Urgency. Communication. Follow-through.
At Greenstaff Home Care, our values are
Open. Family. Passion.
If you’re looking for an opportunity where you can build relationships, solve problems, make decisions, and directly impact the growth of an organization, I’d love to talk with you.
Interested? Apply or send me a message directly.