Client Experience Coordinator

Position Function

The Client Experience Coordinator is responsible for enhancing the overall experience of clients interacting with the College of Veterinary Medicine, ensuring consistent, compassionate, and service-oriented engagement across the clinical environment. This role supports a culture of excellence in service delivery and helps strengthen relationships with clients, stakeholders, and the broader community. This position includes promotion and support of the Coat of Excellence program, advancing recognition and reinforcement of exemplary service.

This is a 50% appointment (approximately 20 hours per week) with an expected standard schedule of 11:00 a.m. to 4:00 p.m.

Salary Grade: 14

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Area of Specialization

Office of Development

Essential Duties and Responsibilities

• Foster a welcoming, professional, and client-centered experience throughout the Animal Health Center (AHC).
• Collect, organize, analyze, and summarize client feedback to identify trends and opportunities for service improvement.
• Forward advancement-related or donor-relevant feedback to the Development Office as appropriate
• Communicate client concerns through established channels to support timely and consistent resolution.
• Promote client feedback surveys to encourage participation and gather meaningful feedback.
• Collect, organize, analyze, and report client survey results and feedback trends to support continuous improvement.
• Escalate client centered issues through designated channels (hospital administrator or Kristie) to ensure consistency of service
• Promote awareness of Coat of Excellence recognition program
• Assist with additional client experience and service excellence initiatives as assigned

May be responsible for training, assisting, or assigning tasks to others. May provide input to performance reviews of other employees.

Minimum Qualifications

Bachelor’s degree in communication, business, public administration, veterinary technology or related discipline

Preferred Qualifications

Healthcare or veterinary hospital client services (client relations, front desk leadership, patient/client experience coordination) or,

Hospitality or guest services management (event service leadership with high-touch customer interaction) or,

Donor relations or advancement support experience

Knowledge, Skills, and Abilities

• Experience in customer service, client relations, hospitality, healthcare administration, or higher education environments
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a dynamic, service-oriented environment
• Strong organizational skills and attention to detail
• Experience with donor recognition programs
• Commitment to delivering a high standard of client-centered service
• Flexibility to respond to time-sensitive needs and occasional events outside the standard schedule
• Professional presence and strong emotional intelligence in high-touch environments
• Ability to support a culture of accountability, respect, and service excellence

Working Conditions and Physical Effort

Frequent- External and internal imposed deadlines; set and revised beyond one’s control; interruptions influence priorities; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis; involves occasional exposure to demands and pressures from persons other than immediate supervisor

Job frequently requires talking, sitting, hearing, and handling objects with hands. Job occasionally requires standing, walking, reaching, and lifting up to 25 pounds.

Vision requirements: Ability to see information in print and/or electronically.

Instructions for Applying

Link to apply: http://explore.msujobs.msstate.edu/

Applicants must apply online at www.msujobs.msstate.edu. Please include a cover letter and resume along with names and addresses of at least three references.

Equal Employment Opportunity Statement

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or ada@hrm.msstate.edu.

If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or ada@hrm.msstate.edu. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.