About the role
Key Roles & Responsibilities
- Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately.
- Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly.
- Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items.
- Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.
- Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly.
- Initiate SEPA and BACS Direct Debit collections in line with agreed processes.
- Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate.
- Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.
- Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements.
- Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries.
- Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions.
- Identify root causes of recurring issues and support process improvement and automation initiatives.
- Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.
Skills, Knowledge & Experience
- 3+ years’ experience in Cash Applications
- Good understanding of accounting principles, cash allocation, reconciliations, and financial controls.
- Strong numerical and problem-solving skills with excellent attention to detail.
- Ability to investigate discrepancies and take ownership through to resolution.
- Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines.
- Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous.
- Strong communication and stakeholder management skills.
- Proactive approach to process improvement and automation.
- Proficient in spoken and written English.