Care Partnerships Manager

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity

Abby Care is at an exciting inflection point - since 2022 we have grown to support family caregivers in 8 markets nationally, and we're thrilled to launch Abby Care in the greater Phoenix market, and as a result, build our founding team. Critical to our success is hiring for a founding Care Partnerships Manager to help us grow our presence and deliver on our mission - helping families find Abby Care.

As our Care Partnerships Manager, you'll own key relationships from case management leaders and supervisors at our health plan partner, to individual case managers. Your role is to make referring to Abby Care the simple and obvious choice, ensuring a case manager never has to chase us for an update. Initially, you'll also support provider relationships ensuring they are educated on Abby Care and updated on our mutual patients.

A true builder, you’re energized by being part of a founding team, you're not afraid to roll up your sleeves - building playbooks and optimizing processes is in your DNA. Highly consultative, you find energy in building and fostering relationships; honesty and follow through are your calling card. You sweat the details, are highly organized, and understand the complexities of the home care landscape. If you’re excited to be part of a small but mighty team that is on a mission to change family caregiving from a fundamentally human centered and tech enabled capacity, we’d love to hear from you!

This is a Full-Time hybrid opportunity based in the Phoenix area, with regular travel to build relationships across the market.

What you’ll work on

• Refine Our Playbook: We have an idea of what works but need you to help pressure test those assumptions and rebuild what could be done differently.
• Build & Own Relationships: Serve as the primary liaison for our health plan partner's case management team, acting as the trusted main point of contact for their leaders, supervisors, and individual case managers.
• Start With Leaders: Map the case management organization, find a champion on each team, and plan how and when we reach their teams. We show up, build the materials and answer questions.
• Promote through Education: Teach who fits our program, how to refer in minutes, and what happens next. Run team sessions and a launch roadshow of in-person events. Lead with listening, never with a pitch.
• Keep Case Managers in the Loop: Acknowledge every referral the same business day, send updates on every family, and get the care plan to the payor case manager when it is done. Be proactive so case managers don’t have to ask for an update.
• Own Authorizations: Request, track, and chase authorizations from submission through approval and renewal. Removing barriers is key.
• Support Providers: Early in the launch, help support PCP office relationships: records, status updates, and stalled requests.
• Track Everything: Log every interaction, referral, and authorization in our CRM, and use it to see where a relationship needs attention. You develop the plan and reprioritize as you see fit.

What you’ll have

• 5+ years of relationship, care coordination, provider or payor relations, or business development experience, ideally with a health plan, a case management team, or home- and community-based care.
• A feel for how case managers think and what they need to place a family with confidence. Familiarity with the Arizona Medicaid landscape is a big plus.
• A consultative edge. You'll become the go-to person case managers call first, not just another vendor in their inbox.
• Great written and verbal communication. You're comfortable being the face of Abby Care to people more senior than you.
• Organized to a fault. You love a tracker and hate dropping a ball.
• A founding mindset: you have built a relationship, a program, or a process from zero, and you liked it.

Our Values

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Equal Opportunity Employer

Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org.

Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.