About the role
About Appier
Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.
About the role
The Operations Assistant supports the Campaign Management (CM) Team by assigning tasks and safeguarding quality, managing the day-to-day work of screenshot interns, and handling team administration and recurring automation tasks, helping the CM Team run smoothly.
- Location: Taipei office (screenshot equipment, shared devices, and intern management are on-site)
- Must be able to commit reliably to the fixed schedule
Responsibilities
Team Operations
- Produce, assign, and quality-check screenshot tickets: distribute incoming tickets to interns based on ticket type and workload, and coordinate with other teams on feasible completion times
- Track intern progress, confirm it is on schedule or flag where support is needed, verify completed tickets, and rebalance assignments promptly when work falls behind
- Handle ad-hoc requests from other teams
Team Administration & Automation
- Maintain automated reports and make sure daily data refreshes correctly
- Support CM Team holiday on-call scheduling, IO signing, and travel purchase requests and expense claims
- Maintain Slack and Google Group membership lists
About you
- Able to commit to Monday–Friday 14:00–19:00; candidates available long-term preferred
- Detail-oriented and well organized, able to track multiple tickets and several interns at once and proactively report issues
- Strong communication skills in Mandarin and English, comfortable collaborating with AMs, interns, and cross-functional colleagues via Slack
- Proficient in Google Workspace (Sheets, Docs, Slides, Calendar), with Pivot Table or basic data-handling skills
- Hands-on experience with AI tools (e.g., ChatGPT, Gemini, Claude) and a willingness to use automation to improve routine work
- Nice to have: familiarity with Tableau and Google Apps Script
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