About the role
We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.
What you will do
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries regarding financing solutions, payment plans, and account details.
- Provide accurate product and service information while maintaining high-quality standards.
- Resolve customer complaints, requests, and escalations with empathy and efficiency.
- Log all customer interactions accurately in the CRM system.
- Follow up on pending cases to ensure timely resolution.
- Collaborate closely with team leaders to improve call quality and enhance the customer experience.
- Promote Klivvr's financing services and guide customers through the application process.
- Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements.
- Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates.
To succeed in the role, you’ll need to have
- Bachelor’s degree in Business Administration, Commerce, or a related field.
- 0–2 years of experience in customer service, preferably in financial services, banking, or telecom.
- Strong problem-solving skills and the ability to handle customer concerns effectively.
- Active listening and conflict-resolution skills.
- Excellent communication and interpersonal skills in both Arabic and English.
- Basic computer proficiency, including Microsoft Office and CRM tools.