About the role
Responsibilities
- Align with the bank’s business and channel strategy, develop and continuously refine the bank’s short-, medium- and long-term omni-channel strategy across digital, physical and emerging channels, ensure seamless integration of customer experience & operations across all touchpoints and identify strategic priorities based on evolving customer behavior, technology trend and competitive landscape
- Keep abreast on latest market developments, including market trends, regulatory shifts, competitive moves and technology advancement, by conducting in-depth market research, competitor benchmarking and trend analysis
- Synthesize & analyze internal customer data, operational metrics and channel performance to inform omni-channel strategy
- Translate internal channel performance data and business insights into actionable strategic initiatives with business cases, financial models and impact analysis
- Provide executive-level insights and recommendations supported by data and scenario planning
- Lead periodic strategic reviews and recalibrate initiatives based on latest channel performances and environmental changes
- Define KPIs, milestones and governance frameworks for omni-channel strategic programs and partner with key stakeholders to ensure disciplined execution and measurable outcomes
- Supervise and manage team members to deliver desired outcomes as a team for managerial role
Requirements
- Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
- More than 5 years of relevant experience in banking industry, at least 1 years' experience at managerial role is preferable
- Deep understanding of omnichannel ecosystems including digital & physical platforms, customer journey mapping and omni-channel operation model
- Possess a high level of understanding of market knowledge and trends with strategic agility and ability to anticipate market shifts
- Strong commercial acumen and data-driven decision-making capability
- Experience in strategic planning, data analytic, channel management, market research, customer journey design and /or digital transformation is preferable
- High level of ownership, accountability and resilience
- Good command of Chinese and English writing and proficient in both spoken English and Chinese (Cantonese and Mandarin)
- Familiar with basic computer applications and proficient in data analysis tools e.g. MS Word, Excel, PowerPoint, MS Access
- Candidates with less experience will be considered as Deputy Business Strategy Manager