Business Operations Manager

About Moab

Moab is building a modern, all-in-one software platform for equipment dealers & rental businesses.

The equipment dealer & rental market is a key part of the multi-trillion dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (most of which were founded in the 1980's and 1990's).

Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record for equipment rental businesses that will help our customers create efficiency in the back office and generate more revenue in the front office.

We’re a small team of energetic, dedicated, and passionate individuals. We value team members that can not only roll up their sleeves to do hands-on work, but also think clearly & creatively about the big picture. We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development.

About the role

The business operations manager helps to manage the end-to-end processes that enable Moab to roll out new product features to existing customers, onboard new customers, and manage existing customers. As part of the Business Operations team, we’re looking for an individual to help solve key cross-functional roadblocks, conduct reporting and analytics, and optimize every operational process at Moab.

As a business operations manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.

What you’ll do

• You’ll help Moab build scalable processes for its GTM motion (Operations, Sales, Finance, etc.)
• You’ll work directly with Moab’s founding team to help solve some of the businesses top priorities.
• You’ll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative.
• You’ll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly.
• You’ll help onboard new customers, support existing customers and sometimes pitch new customers!
• You’ll identify consistent pain points and develop and iterate on processes to help the company solve issues over time.
• You’ll use your qualitative and quantitative skill set to help create key analysis to influence and execute on operational decisions.
• You have product taste and are able to think through how business systems requirements should be shaped, and partner with our product and design teams on conceiving and testing workflows.
• You’ll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes.
• You’ll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.

What you need

• 1-2 total years of experience in finance, management consulting and private equity strongly preferred and / or 2+ total years of experience in an business operations, growth operations, or strategic finance role at a B2B startup or tech company
• You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward
• You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
• You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions
• You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices
• You’re tactical and don’t only sit at a 30,000 foot level
• You’re discerning and an incredibly fast learner

Nice to haves

• SQL experience not required but the candidate will be expected to learn SQL on the job and will be asked basic SQL questions during the interview process
• Experience working with or at a B2B software company