About the role
Role Purpose
The Business Implementation Manager is responsible for the successful operational implementation and adoption of CSA Group’s digital freight and supply chain solutions across global business operations.The role focuses on translating strategic initiatives into scalable operational execution, ensuring that new processes, systems, and operating models are embedded effectively within daily workflows across ocean freight, procurement, freight execution, and control tower environments.
The Business Implementation Manager acts as the bridge between business operations, technology, and customers, driving implementation readiness, operational alignment, stakeholder adoption, and measurable business outcomes.This role is heavily focused on business transformation, operational integration, process enablement, and user adoption rather than traditional project administration.
Key Responsibilities
- Lead end-to-end business implementation initiatives for freight execution, control tower, procurement, and ocean freight SaaS solutions.
- Drive operational readiness and ensure successful integration of new systems, workflows, and operating models into day-to-day business operations.
- Apply strong operational knowledge to help customers streamline logistics processes and optimize performance.
- Identify operational risks, process gaps, and adoption challenges, implementing mitigation and resolution plans proactively.
- Partner closely with Operations, Product, Technology, Procurement, and regional business teams to ensure alignment between system capabilities and operational needs
- Ensure implementation activities support scalable and standardised global operating models while accommodating regional business requirements where necessary.
- Collaborate with internal teams (Product, Engineering, Operations, Customer Success) to ensure smooth delivery and continuous improvement.
- Proactively identify opportunities to optimize customer processes and create efficiencies through the Cargoo platform.
- Represent Cargoo as a trusted advisor, reinforcing our reputation as a market leader in ocean logistics technology.
Candidate Profile
- Bachelor’s degree in Engineering, Supply Chain, Logistics, or a related field.
- Minimum of 3 years’ experience in ocean freight, supply chain, or SaaS implementation.
- Strong knowledge of operations and process optimization.
- Proven project management and stakeholder engagement skills.
- Excellent written and spoken English is a must; German language skills are a plus.
- Ability to analyze business processes and design solutions that drive efficiency and cost savings.
- Strong communication skills with the ability to influence at all levels of an organization.
- A collaborative mindset and a passion for challenging the status quo in logistics.