Business Development Coordinator

Your Opportunity

We have an exciting permanent, full-time opportunity commencing 4 January 2027 for a Business Development Coordinator to join the Commercial Services team at TAFE Queensland SkillsTech, based at Acacia Ridge.

Working within a collaborative commercial environment, you will play an important role in supporting the coordination and administration of commercial training contracts. You will work closely with internal teams, clients and external stakeholders to coordinate contract activities, support enrolment and delivery processes, maintain accurate information and provide responsive customer service.

This position reports to the Key Account Lead and involves regular interaction with clients and stakeholders across the SkillsTech region.

Key Responsibilities

Commercial Contract Coordination and Administration

• Coordinate administrative activities associated with commercial contracts in collaboration with the Commercial Services team, including:
• Maintain accurate records and tracking systems to monitor commercial contract activities, milestones and deliverables
• Coordinating pre-enrolment activities, including collecting student and employer documentation, checking eligibility requirements and supporting enrolment process
• Coordinating pre-enrolment activities, including collecting student and employer documentation, checking eligibility requirements and supporting enrolment and student application processes relevant to commercial contracts.
• Maintaining regular contact with clients throughout contract delivery, ensuring accurate information and documentation is obtained and provided in a timely manner.
• Assisting with the promotion of products and training programs to maximise participation.
• Identifying and escalating changes to contract execution or delivery requirements to Senior Business Development Officers.
• Preparing contract handover documentation and maintaining accurate client and contract information within B2B.
• Follow established contract closure processes, ensuring milestones and tasks are finalised, stakeholder feedback is captured and opportunities for repeat business or improvement are identified and escalated.
• Client and Stakeholder Engagement
• Build and maintain positive working relationships with internal and external stakeholders, coordinating information and providing administrative support to facilitate commercial contract delivery
• Provide a high standard of customer service, responding to client enquiries and requirements in a professional and timely manner while balancing customer needs with internal processes, contractual obligations and organisational requirements.
• Liaise with relevant business units to coordinate information, resolve routine administrative matters and escalate issues requiring further advice or action.

Business Systems, Financial and Operational Support

• Maintain current knowledge and skills relevant to business development and contract management functions, including:
• Systems and processes supporting the end-to-end administration and delivery of commercial contracts, including the TAFE Queensland Student Management System (SMS), B2B, BRB, CELCAT and Microsoft Office applications.
• Regulations, policies and guidelines relating to funding, enrolment and eligibility requirements for students and employers.
• TAFE Queensland enrolment and student application processes relevant to commercial contract delivery.
• Undertake invoicing activities for commercial contracts as required, including accurate entry and processing of accounts receivable information within SMS in accordance with established financial procedures.
• Coordinate room bookings through CELCAT as required to support commercial training delivery.
• Assist with the development and preparation of reports and general correspondence relevant to the business operations of the team, ensuring timely and accurate information is available to stakeholders.
• Provide general administrative assistance and office management support for the day-to-day operations of the team, including financial administration, corporate card management and reconciliation for the Key Account Lead, preparation of meeting agendas and minutes, and management of communications through individual and shared email accounts

Continuous Improvement and Professional Development

• Show initiative and adaptability by identifying and contributing to opportunities for continuous improvement and greater efficiency in the administration and coordination of commercial contracts.
• Proactively participate in local Performance Planning and Development (PPD) processes, maintaining relevant knowledge and skills, seeking opportunities for professional development and contributing to the effectiveness of the Commercial Services team.

Benefits

• Four (4) weeks recreation leave (annual accrual)
• Flexible work options (e.g. purchased leave, telecommuting)
• 12.75% superannuation and salary packaging options available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Comprehensive Domestic and Family Violence (DFV) support options
• Employee discounts and benefits, including fitness passports, technology and private health insurance
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Working knowledge of, or the ability to rapidly acquire knowledge of, commercial contract management principles, associated administrative processes and the coordination of contract activities within a large organisation.
2. Well-developed communication and interpersonal skills, including the ability to build rapport, maintain positive and collaborative working relationships, and provide responsive customer service to a range of internal and external stakeholders.
3. Proficiency in the use of computerised systems and applications, including the ability to accurately enter, maintain, track and retrieve data, prepare routine correspondence and reports, and support contract administration, enrolment and financial processes.
4. Demonstrated organisational and time management skills, including the ability to prioritise competing demands, respond to changing circumstances, maintain accuracy and meet agreed timeframes.
5. Demonstrated ability to work autonomously and collaboratively within a team, show initiative, adapt to changing operational requirements and contribute to continuous improvement and professional development.

Qualifications / Requirements

Mandatory requirement:

• Nil

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume.
• A cover letter that outlines your skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor).

Closing date: 9:00am, Tuesday 10 November 2026

Job Reference Number: TQ2026-1079

For any questions about the role, please contact

Cilla Henry

Key Account Lead

Cilla.Henry@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

Amanda Laing

People & Culture

Phone: 07 3244 0765

Email: Amanda.LAING@tafeqld.edu.au

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all that we do:

• Show gratitude
• Collaborate proactively
• We do what we say
• Solutions focussed