Business Analyst

Title: Business Analyst

Department: Information Technology

Reports To: IT Business Analysis Manager

FLSA: Exempt

Grade: 11

Position Summary

Work with stakeholders and end users to design, modify and implement system solutions to meet the needs and requirements of the Authority. Participate in all phases of the development process including analysis, design, development, testing, implementation, maintenance, and support for MSBA Applications and other systems used by the Authority. Elicit, analyze and validate requirements for changes to business processes, policies and transaction processing systems. Capture requirements and changes through functional specification and configuration documentation. Acts as liaison between IT and business users as well as be the primary tester of the MSBA Application’s functionality.

Essential Functions and Responsibilities

• Analyze client business processes/requirements and develops corresponding processes and data flows (functional specifications and change management).
• Document and provides recommendations for future business processes and drive towards continuous process improvements.
• Gather and understand business user requirements; create solutions and evaluate outcomes.
• Develop comprehensive end to end test cases at the application and multi-application levels including testing strategies, testing conditions and evaluation of expected results.
• Acts as IT point person for coordinating and supporting User Acceptance Testing.
• Document action items, status reports, and post-project evaluations as required.
• Gather and analyze data as requested.
• Create BI reports and visualizations as needed.
• Create and maintain user, technical and operational documentation that describes program source, logic and corrections or changes.
• Conduct user training as needed.
• Serve as the primary contact for internal and external user access requests.
• Serve as the point of contact to solve user application access issues.
• Resolve business users’ questions and problems, elevate issues as appropriate.
• Participate on assigned MSBA project teams and procurements where technical representation is required.
• Perform other duties as assigned.

Required Education, Experience and Skills

• Bachelor’s degree with a major in computer science or other related discipline.
• Five or more years of experience in business analysis, software implementation and/or software quality assurance.
• Ability to work hybrid work schedule - minimum of two (2) in-office days per week
• Experience with Microsoft Office Suite, Office 365 and web technologies.
• Direct experience with the various stages of the SDLC.
• Ability to achieve successful results working closely with end business users and developers in both agile and waterfall development environments.
• Ability to drive team projects to completion without jeopardizing quality.
• Ability to interpret, analyze, and write complex business systems and documents clearly and concisely.
• Experience with business process improvement.
• Experience with flow charts and screen mock ups using MS Visio and/or other software.
• Experience writing and executing test cases/plans and user stories.
• Strong experience with User Acceptance Testing.
• Ability to effectively present information to end users, the development team and the Director of IT.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Strong Project Management skills.
• Familiarity with data analytics and visualizations including using tools such as Tableau and/or Power BI.
• A task driven mindset as well as effective multitasking and follow up skills.
• Professional interpersonal style; ability to work and build trust with a diverse range of people.
• Ability to work with tight deadlines.
• Ability and willingness to proactively research and/or solve issues.
• Must be willing to learn and try new tools and approaches, take risks, and stay current in application software knowledge.
• Must be self-directed, highly motivated, with a strong work ethic and customer service approach.

Preferred Education, Experience, and Skills

• Masters in technical field or business administration.
• An understanding of construction management, cost accounting, and/or budgeting.

This job description is intended to be general and will evolve over time. The description is subject to periodic updating. At management’s discretion, the employee may be assigned different or additional duties from time to time.