About the role
About the Role
We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.
Key Responsibilities
- Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
- Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
- Translate business needs into clear and actionable technical requirements.
- Perform data validation and analysis using SQL.
- Work closely with development teams to ensure solution alignment with requirements.
- Support test planning, test case design, execution, and defect management.
- Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
- Support system implementation and post-go-live activities.
- Maintain regular communication with stakeholders on progress, risks, and deliverables.
- Provide user training, documentation, and onboarding support.
Requirements
Experience
- 5+ years of Business Analyst experience in IT projects.
- Proven experience in requirement gathering and functional documentation.
- Experience in stakeholder management across business and technical teams.
- Hands-on experience in application testing and UAT coordination (3–5 years).
- Experience in process analysis and business process improvement (3–5 years).
- Working knowledge of SQL (2–3 years).
- Experience working in Agile or SDLC environments (3–5 years).
- Familiarity with tools like Jira and Confluence (2–3 years).
Nice to Have
- Exposure to CRM platforms, preferably Pega (workflow/case management).
- Experience in banking or insurance domain.
- Involvement in digital transformation or system modernization projects.
- Experience supporting user training and change management activities.