About the role
Schedule: Nights, Weekends, and After-Hours Support
At Kelso Building Services (KBS), our Building Automation Support Center provides nationwide monitoring and operational support for commercial facilities. We are looking for detail-oriented, technology-driven professionals to help oversee building systems, respond to automation alerts, and ensure customers receive prompt support during evenings, weekends, and other non-business hours.
This opportunity is well-suited for individuals with experience in HVAC, facilities management, controls, maintenance, technical operations, dispatching, or customer support environments. Previous exposure to building automation systems is beneficial but not required. We offer comprehensive training for candidates who are eager to develop their knowledge of smart building technologies and remote facility operations.
Key Responsibilities
- Monitor and oversee building automation platforms serving commercial facilities
- Evaluate incoming alarms, notifications, and system-generated events
- Communicate with customers regarding building conditions, operational concerns, and recommended actions
- Coordinate with field technicians, contractors, and internal support teams to address service needs
- Perform remote system reviews and assist with troubleshooting building controls issues
- Maintain accurate records of alarms, customer interactions, and response activities
- Follow escalation procedures for high-priority events and critical building conditions
Experience That Aligns Well With This Role
Candidates often come from backgrounds such as:
- HVAC Service Coordination or Dispatch
- HVAC Service or Maintenance Technician
- Building Automation Systems (BAS) or Controls Technician
- Facility Operations, Plant Operations, or Building Engineering
- Commercial Maintenance Technician
- Mechanical, Electrical, or Controls-related Trades
- Technical Support, Monitoring, or Operations Centers
- Professionals with strong computer, analytical, and troubleshooting skills
What We Are Looking For
- Dependable professionals with strong attention to detail
- Ability to work independently during overnight and weekend shifts
- Strong communication and customer-service skills
- Effective problem-solving and decision-making abilities
- Comfortable navigating software applications and technology systems
- Interest in building automation, energy management, and smart building technology
- Ability to manage multiple priorities in a fast-paced environment
Preferred Availability
We are currently seeking candidates who can provide coverage during:
- Overnight shifts between 6:00 PM and 6:00 AM
- Weekend operations
- Holiday and emergency support coverage as needed