About the role
Schedule: Evening, Overnight, and Weekend Coverage
At Kelso Building Services (KBS), we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.
If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.
Key Responsibilities
- Monitor incoming building automation notifications and service requests.
- Evaluate system-generated events and determine the appropriate course of action.
- Dispatch technicians, contractors, or support personnel based on established procedures.
- Serve as the primary point of contact for customers during non-business hours.
- Coordinate communication between customers, field teams, and internal staff.
- Assist with remote troubleshooting and information gathering when needed.
- Maintain accurate records of incidents, customer interactions, and response activities.
- Escalate critical situations to designated personnel according to company guidelines.
- Support operational continuity during evenings, weekends, and holiday periods.
Ideal Backgrounds
Candidates from many industries have successfully transitioned into this position, including:
- Dispatching and service coordination
- HVAC and mechanical services
- Facilities management
- Building operations and engineering
- Property management support
- Technical support or help desk environments
- Maintenance and service industries
- Alarm monitoring or command center operations
- Customer service roles requiring multitasking and decision-making
Qualifications
- Strong communication and customer service skills
- Ability to remain organized in a fast-paced environment
- Comfortable making decisions and prioritizing multiple tasks simultaneously
- Proficiency with computers, web-based applications, and communication tools
- Strong attention to detail and documentation practices
- Ability to work independently with limited supervision
- Willingness to learn building automation systems and facility technologies
What We Offer
- Comprehensive training on building automation and monitoring platforms
- Stable, year-round employment
- Opportunities for advancement within building services and automation operations
- Professional development and technical training
- Collaborative team environment with ongoing support
Availability Requirements
We are currently seeking candidates available for:
- Overnight shifts
- Evening and after-hours coverage
- Weekend schedules
- Holiday support as operational needs require