Bodily Injury Claims Handler

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Bodily Injury Claims Handler to join our growing UK Claims team in Manchester.

What you'll do

• Manage your own caseload of OIC and MOJ portal claims from instruction through to settlement or litigation.
• Be comfortable dealing with bodily injury claims that fall outside of the portal.
• Liaise directly with clients, claimants, and third parties to progress cases efficiently.
• Handle indemnity, liability and quantum investigations and disputes.
• Review medical records and expert reports to accurately value general and special damages.
• Identify and refer fraudulent activity and questionable underwriting.
• Identify and refer large loss flags.
• Actively seek opportunities to technically progress.
• Support a Team Leader.

What we’re looking for

• Proven experience (3+ years) handling motor-related bodily injury claims from inception through to settlement.
• Familiarity with government-linked personal injury frameworks and portals, including Official Injury Claim (OIC) and Ministry of Justice (MOJ) claims services.
• Knowledge of the differing jurisdictions in Scotland and Northern Ireland.
• Technical knowledge of UK motor insurance coverages, bodily injury, the Pre-Action Protocol and Civil Procedure Rules. Knowledge of handling procedures in other jurisdictions is desirable but not required.
• Deep understanding of indemnity, liability assessment, and quantum.
• Excellent verbal and written communication skills to effectively represent Prima.
• Strong attention to detail, with a problem-solving attitude.
• Comfortable working in a growing / scale-up business environment.

Why you’ll love it here

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.