Benefits Operation Specialist

About Niural

Niural is the AI-native platform that unifies payroll, compliance, HR, and financial operations into a single platform, enabling companies to hire, pay, and manage teamsacross 150+ countries with speed, accuracy, and intelligence. Backed by Marathon, M13, and Inspired Capital, Niural is redefining the future of work and intelligent finance.

Why Niural?

At Niural, benefits administration sits at the intersection of payroll, compliance, and client trust. As a Benefits Operations Specialist, you'll ensure U.S. employee benefit programs run accurately and on time, working directly with insurance carriers and cross-functional teams to keep enrollments, changes, and eligibility data clean and current.

You'll build deep, hands-on expertise in U.S. benefits and payroll operations while contributing to a platform that supports teams across 150+ countries - with real ownership over the processes that keep clients and employees confident in their coverage.

About the Job

The Benefits Operations Specialist supports the administration of U.S. employee benefit programs, ensuring enrollments, changes, and related issues are handled accurately, efficiently, and on time. This role works closely with insurance carriers and cross-functional teams to support benefits operations, and requires strong organization, proactive follow-through, hands-on technical benefits expertise, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Basic U.S. payroll knowledge is required to support benefits administration, along with strong expertise in Google Sheets/Excel.

Responsibilities

• Process and review benefit enrollments, terminations, and changes.
• Maintain accurate benefit records across internal systems and carrier platforms.
• Work with internal teams to ensure correct benefit setup and payroll deductions.
• Coordinate with insurance carriers to resolve eligibility, enrollment, and client/employee queries.
• Support open enrollment activities.
• Review carrier files, eligibility reports, and benefit data for accuracy.
• Track outstanding issues and follow through to timely resolution.
• Maintain clear documentation and organized task tracking logs.
• Support renewals, implementation tasks, and benefits-related administrative workflows.
• Escalate time-sensitive issues promptly when needed.
• Manage, monitor, and triage internal ticket queues to keep work flowing efficiently across teams.
• Ensure SLAs for acknowledgment and resolution are consistently met.
• Proactively follow up on open tickets to prevent delays and maintain client satisfaction.
• Participate in internal meetings to share feedback, identify workflow improvements, and enhance customer service operations.

Requirements

• Basic knowledge of U.S. payroll to support benefits administration.
• Strong expertise in Google Sheets/Excel.
• Hands-on experience with U.S. employee benefits administration (enrollments, terminations, changes, eligibility).
• Strong organizational skills with proactive follow-through on outstanding issues.
• High attention to detail, particularly when reviewing carrier files and eligibility data.
• Ability to manage multiple priorities and shifting deadlines in a fast-paced environment.
• Strong written communication skills for documentation and cross-functional coordination.
• Comfortable managing ticket queues and meeting SLA commitments.

What We Offer

• Competitive salary package designed to reward your expertise and contributions.
• Access to continuous learning and career advancement programs.
• Opportunities for mentorship and coaching to help you grow in your career.
• Supportive and collaborative work environment where ideas are valued and teamwork is encouraged.
• Complimentary lunch provided to keep you energized throughout the shift.
• Latest work equipment will be provided to boost your productivity.
• We've partnered with select universities in the US to provide "fast track" admissions to star performers who may want to pursue their Masters in CS in the US.
• High performers will be sponsored for L1 visas as well as immigrant visas (Green Card) to the US