About the role
The role…
At Soho House the Bellman is often the first point of contact for all members and guests. As the Bellman you will perform Bell Person responsibilities such as welcoming, assisting and supporting all guests in an elevated but approachable manner. The Bellman is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities / services and act as a helpful and attentive liaison between staff, members and guests.
A successful Bellman will have acute organizational and communication skills, a friendly disposition and willingness to help as well as welcome the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience.
Main Duties
- Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks
- Welcome members and guests by opening the entrance door as well as the car door in a professional manner as well as assist with luggage, unload car and deliver to guest room following their check in
- Greet all guests, patrons and members in a professional, appreciative and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests and provide property information
- Attend daily team meetings to understand and updates or changes to hours or operation, F&B outlets, amenities and / or if there are private events that result in limited access to specific areas of the property
- Brand ambassador and ability to discuss diverse products, services and amenities as well as various events and promotions (immediate or future),
- Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests and patrons
- Arrange car service, transportation or suggestions in neighboring community
- Ensure the counter and surrounding environment is kept tidy, neat and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members and guests
- Maintain professional image while on duty with well grooming hygiene and prescribed uniform
- Performs other duties as assigned by supervisor/manager.
Required Skills/Qualifications
- At least 1 or more years in a similar role or customer facing position
- Detail oriented and proven ability to multitask in fast-paced and demanding environment
- Excellent listener and ability to follow instruction and execute results in a well-organized and efficient manner
- Flexible schedule and ability to work nights, weekends and holidays (when needed/if applicable)
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 50 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.