AV Technician

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW

The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO

• Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution.
• Provide advisory on AV setup (facilities, infrastructure, recording)
• Schedule setup and on-site support Cisco TelePresence (Executives only)
• AV hardware maintenance and vendor management, trouble-shooting, root cause investigation
• VC firmware upgrades and testing.
• Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments
• Perform video conference firmware upgrades and testing
• Schedule and monitor video conference call
• Support and manage virtual meeting rooms
• Manage channels of Audio Video control system/ Internet Protocol Television system
• Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet.
• Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth
• Phone / Email / Calendar Management (Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings)
• Provide monthly report on support volumes, analysis and issues with action plans
• Assist audio bridge issues
• Support Trading floor events (IPTV only)
• Provide advisory on Audio-Visual setup (facilities, infrastructure, recording).
• To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop
• WebEx / Teams/ Zoom/ Audio bridges
• Manage channels of AMX IPTV system
• Audio-Visual controls, TV broadcasting
• VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor).

WHAT YOU NEED TO SUCCEED

• Min of 3 year working experience in AV support environment
• Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control.
• Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect
• Good level of experience with supporting change and incident management
• Good documentation skills and record keeping
• Experienced in hardware support, breakfix and troubleshooting.
• Experienced in live event support/logistic
• Proficiency in English language and local language where the technicians are based
• Ability to respond to issues and provide timely update, and escalation

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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