About the role
Position Summary
The Director of AV Operations is a senior leadership role responsible for overseeing the installation, project management, and engineering functions within the organization. This individual drives operational excellence across all AV projects, ensuring high-quality delivery, technical innovation, and efficient execution from design through installation. The Director will lead cross-functional teams, optimize processes, and ensure projects are completed on time, within scope, and on budget.
Responsibilities
Operational Leadership
- Provide strategic direction and oversight for AV installation, engineering, and project management teams.
- Develop and implement operational processes, standards, and best practices to improve efficiency and consistency.
- Establish KPIs and performance metrics to track departmental success and drive continuous improvement.
- Collaborate with executive leadership to align AV operations with overall business objectives.
- Project Management Oversight
- Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff.
- Ensure all projects are delivered on time, within budget, and meet client expectations.
- Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects.
- Mitigate risks and resolve escalated project issues.
- Engineering Leadership
- Supervise AV engineering teams responsible for system design, technical drawings, and documentation.
- Ensure designs meet client requirements, industry standards, and scalability expectations.
- Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation.
- Maintain quality control standards for all engineering outputs.
- Installation Management
- Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards.
- Develop installation workflows, training programs, and quality assurance processes.
- Ensure compliance with local codes, safety regulations, and company standards.
- Support complex or high-profile installations as needed.
- Team Leadership & Development
- Lead, mentor, and develop managers and team members across all AV operational departments.
- Foster a culture of accountability, collaboration, and continuous learning.
- Participate in hiring, onboarding, and performance management.
- Identify skill gaps and implement training and development plans.
- Client & Stakeholder Engagement
- Serve as an escalation point for key clients and stakeholders.
- Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.
- Maintain strong relationships with vendors, manufacturers, and subcontractors.
- Financial & Resource Management
- Develop and manage departmental budgets, forecasts, and cost controls.
- Monitor project financial performance, including margins, labor utilization, and cost overruns.
- Identify opportunities to improve profitability and operational efficiency.