About the role
Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.
The Role
As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.
Please note: This role requires frequent travel across Europe.
What You’ll Do
- Install and de-install AV systems across client sites in commercial environments
- Configure endpoints and supporting infrastructure
- Conduct room audits to ensure optimal technology performance for various meeting room sizes
- Perform preventative maintenance to keep equipment and spaces ready for use
- Identify and resolve hardware faults and system failures
- Complete post-installation assessments and documentation
- Carry out on-site user acceptance testing and software upgrades
- Act as a technical escalation point, providing solutions for ongoing issues
- Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
- Communicate project updates and reports to management
- Document hardware failures and manage break/fix and RMA requests
What You’ll Need to Succeed
- Proven experience in AV/video conferencing system installation
- Practical, hands-on experience using tools and working with cables
- Willingness and ability to travel extensively across the region
- Professional, efficient, and customer-focused approach
- Ability to work under pressure and make confident, independent decisions
- Passion for technical development and continuous learning
- Reliable and responsible, with the ability to work independently or collaboratively
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Critical thinking and problem-solving mindset
- Flexibility to adapt to changing schedules and customer needs
Preferred Skills
- Control Systems: Crestron, AMX, Extron
- Audio Systems: Biamp, QSC, Polycom
- Video Systems: Cisco, Polycom
Diversity & Inclusion
EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.
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