About the role
Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. With a commitment to excellence and a passion for innovation, we strive to exceed customer expectations at every opportunity.
Volkswagen of Downtown Chicago is seeking a customer-focused and results-driven Automotive Service Advisor to join our service team. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services. If you have a passion for customer service and automotive excellence, we want to hear from you!
Key Responsibilities
Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.
Qualifications
High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
Previous experience as an Automotive Service Advisor or related customer service role preferred.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Knowledge of automotive service and repair procedures, including basic technical terminology and vehicle systems.
Excellent organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer software applications, including service scheduling systems and Microsoft Office Suite.
Valid driver's license and clean driving record required.
Benefits
Competitive compensation package with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, dental and vision coverage, and retirement plans.
Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.
Supportive and collaborative work environment with opportunities for growth and advancement within the Murgado Automotive Group.
If you are a motivated and customer-focused individual with a passion for automotive service, we invite you to join our team at Volkswagen of Downtown Chicago! Please submit your resume and cover letter outlining your relevant experience and qualifications.
Join us and become part of our dedicated team of automotive professionals at Volkswagen of Downtown Chicago!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Salary dependent on experience and performance. No cap on commissions.