About the role
TL;DR: Strala is an AI-native Third-Party Administrator (TPA) purpose-built for P&C claims. We combine agentic AI with expert human oversight to deliver faster, more accurate and fully transparent claims handling - from first notice of loss to resolution. Our platform eliminates repetitive manual work, improves consistency, and generates structured claims data that feeds directly into underwriting and operational strategy. We are a team of insurance experts and AI engineers.
Background: Our AI-powered automation is already helping leading global insurers operate more efficiently across multiple lines of business - reducing friction, accelerating workflows, and improving outcomes. In under a year, we’ve scaled to multi-seven-figure ARR. We’ve raised two rounds from top-tier investors, including early partners behind companies like OpenAI, Cognition, and Ramp - giving us the capital, backing, and momentum to build a category-defining platform in insurance.
Role Description: As a member of Strala's Claims team, you'll report to and work alongside the VP of Claims to deliver world-class service to our clients. You'll work remotely in a fast-paced, high-growth environment to investigate auto bodily injury claims, evaluate damages and exposure, negotiate settlements, and drive fair, timely resolutions.
Strala's mission is to eliminate non-value-added, repetitive work so adjusters can focus on what matters most—applying their professional judgment to deliver the best possible claims experience. You'll have the support of a collaborative team and ongoing coaching as we scale our capabilities.
This is a role for people who take initiative rather than wait for direction. As an early member of a team building something new, you won't just flag what's broken—you'll help shape what we build. We're looking for adjusters who spot friction before it becomes a problem, bring solutions rather than just problems, and see the platform as something they actively improve rather than simply use. If you're the kind of person who thinks "here's how this should work" and not just "this is broken," you'll thrive here.
Qualifications
- 4+ years of experience handling auto BI claims (first-party and third-party)
- Active Adjuster License
- Familiar with demand evaluation, attorney negotiation, and reserve setting
- Detail-oriented, organized, and self-motivated
- Proactive, not reactive—you anticipate needs and act before being asked
- Collaborative, curious, and comfortable with change—you give constructive product input, not just bug reports, and treat improving the platform as part of the job