About the role
At a Glance
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s flagship community store in the heart of Tokyo. You will be in charge of the store’s overall performance and to deliver exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
Your Mission
- Continuously embody and communicate On's values and brand philosophy to internal and external customers
- Act as the in-store troubleshooting expert for On's store systems (e.g. POS)
- Support staff planning and recruiting of Store Advisors to build and develop a motivated store team
- Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
- Provide input / feedback to Merchandise and sales planning team for replenishment and product assortment planning
- Oversee FoH (Front-of-House) operations and service level to ensure that exceptional service is provided to each and every customer
- Support implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
- Continually offer direct feedback and support to Store Advisors and provide input for performance reviews for Store Associates
- Create an inclusive workplace culture by treating all employees and customers with respect
- Support monitoring of store key performance indicator to track healthiness of business operations
Your Story
- 5+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer
- Ability to confidently lead a team, oversee operations, sell product and drive financial performance
- Inventory management experience and an entrepreneurial spirit who expects the unexpected along with exceptional organizational skills and aptitude to proactively anticipate future store needs
- Ability to read, write and speak business level English
Your Team
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team- oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.