About the role
About the Role
Most support engineers wait for the ticket. You won't.
As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.
Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.
This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.
This is an in-office position based at your local VTEX office.
*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.
What You Will Do
- Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets.
- Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations.
- Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed.
- Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had.
- Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks.
Who you are
- Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production.
- Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman.
- A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it.
- Strong communication skills: you can explain a technical root cause to a developer and to a business stakeholder in the same meeting.
- A self-taught, proactive mindset — you ask probing questions, validate assumptions, and go find the answer.
Nice to Have
- English (working proficiency)
- Digital commerce experience beyond VTEX
- SEO and front-end performance optimization knowledge
- Degree in Engineering, Computer Science, or related field
About VTEX
VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024).
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.