About the role
Responsibilities:
- Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process
- Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.
- Help developing process workflow, system requirements, and perform user acceptance test
- Assist in regular updating of the regulations, rules and operation guidelines and manuals
- Prepare training and testing materials and assist in conducting trainings to both back office and front line staff
- Assist in supervise production lines and manage the operation efficiency, effectiveness and risks
- Report promptly to superiors for any irregularity and assist in collecting data and prepare reports
- Perform other duties as delegated and assigned by the management
Requirements:
- Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines
- 2 years experience in Banking industry or Financial industry
- Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage
- Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage
- Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
- Good communication, interpersonal skills, and problem solving skills
- Possess good awareness of operation risk and sensitive to operation irregularity
- Good team player, positive attitude, and willing to work under high pressure and tight timeline
- Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must
- Good command of both spoken and written English and Chinese, including Mandarin