About the role
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: The Success Rate Team Lead will be responsible for handling the Paytm PG success rate analysis and improvement support at the merchant level and the platform level.
About the role: For this role, an individual will be leading a group of individuals,
monitoring daily/weekly/monthly progress, coordinating with different internal
stakeholders payment solution/services.
Expectations/ Requirements
- Able to understand product flow and user journey
- Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, bank-related, or coding defects
- Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues.
- Data-driven and perform complex analysis to identify the root cause of an issue
- Perform regular monitoring of production systems
- Track open issues and update clients as needed.
- Payments Gateway and Integrations knowledge is a plus (API and SDKs)
- Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues.
- Manage a team for driving efficiency & team development.
- Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.
Superpowers/ Skills that will help you succeed in this role
- High level of drive, initiative and self-motivation
- Ability to take internal and external stakeholders along
- Understanding of Technology and User Experience
- Love for simplifying
- Growth Mindset
- Willingness to experiment and improve continuously
- Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!
Why join us
Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest growing Fintech Organization. Agile democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.