About the role
The Assistant Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery.
Reporting to the General Manager and regularly interfacing with the Franchise Owners, the Assistant Manager will oversee a team of Studio Leads and instructors while actively driving the day-to-day operations of the studio.
The Assistant Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing an average of 8 classes per week, the Assistant Manager is expected to be present in the studio during class times for a minimum of 20 classes each week.
This dynamic role requires a combination of leadership, client care, sales, networking, and hands-on engagement in front-of-house functions. The Assistant Manager plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.
The Assistant Manager will assume other duties as assigned and is expected to work morning, evening, and weekend shifts as necessary.
Responsibilities
Leadership
- Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
- Onboard new Studio Leads and conduct training sessions with the General Manager when necessary.
- Studio Operations
- Perform Studio Lead duties, including but not limited to:
- Managing Mindbody and AXLE.
- Answering phones.
- Responding to emails.
- Processing sales.
- Assisting with opening and closing duties.
- Create, monitor, and maintain class and staff schedules.
- Maintain inventory for supplies, retail, and beverages as needed.
- Client Experience
- Address client questions, concerns, and feedback promptly and professionally.
- Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
- Ensure all client inquiries, issues, and concerns receive a positive and timely response.
- Periodically review Net Promoter Scores and take action on detractor feedback.
- Sales & Performance
- Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
- Community & Marketing
- Collaborate with the Franchise Owners and General Manager to implement strategies for increasing brand awareness.
- Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
- Promote JETSET in the community through 3–4 tabling or local events each month.