Assistant Director of Sales

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About Mandarin Oriental, Rome

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

The Role

The Assistant Director of Sales plays a key role in driving revenue growth, strengthening market share, and expanding awareness of Mandarin Oriental, Rome across targeted business segments.

Reporting to the Director of Sales, this position supports the development and execution of the hotel's commercial strategy, whilst contributing to the leadership of the Sales team. The successful candidate will actively cultivate key relationships, identify new business opportunities, and represent the hotel within local and international luxury travel markets.

This role requires a commercially driven professional with a passion for luxury hospitality, strong relationship-building skills, and the ability to inspire confidence in both clients and colleagues.

Key Responsibilities

As Assistant Director of Sales, you will be responsible for:

• Developing and maintaining strong relationships with existing and prospective clients to drive revenue growth and increase market share.
• Identifying, targeting, and securing new business opportunities across assigned market segments.
• Supporting the Director of Sales in the implementation of the hotel's commercial strategy and annual sales plan.
• Analysing account performance, market trends, and competitor activity to identify opportunities and recommend strategic actions.
• Planning, organising, and participating in sales calls, client meetings, familiarisation trips, site inspections, and hosted events.
• Representing Mandarin Oriental, Rome at trade shows, industry events, and networking functions.
• Building long-term partnerships with key corporate, leisure, travel trade, and luxury consortia accounts.
• Managing lead generation, qualification, conversion, and follow-up to maximise revenue opportunities.
• Preparing compelling presentations and proposals that communicate the unique positioning and experiences of Mandarin Oriental, Rome.
• Ensuring all account activity, client interactions, and sales opportunities are accurately maintained within company systems.
• Collaborating closely with Revenue Management, Marketing, Reservations, and Operations teams to deliver commercial objectives.
• Acting as a brand ambassador and consistently upholding the values and service philosophy of Mandarin Oriental Hotel Group.

What We Are Looking For

As Assistant Director of Sales, we expect from you:

• Previous experience in a senior sales or sales management role within luxury hospitality.
• Strong understanding of luxury travel, corporate, leisure, and key account management segments.
• Proven ability to develop business opportunities and achieve revenue targets.
• Exceptional relationship-building, negotiation, and influencing skills.
• Strong commercial acumen and analytical capabilities.
• Excellent communication and presentation skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Highly organised with strong attention to detail.
• Collaborative leadership style with the ability to motivate and support team members.
• Fluency in English is essential; Italian and additional languages would be advantageous.

What We Offer

At Mandarin Oriental, we believe in investing in our colleagues and creating exceptional career journeys.

As a member of the Mandarin Oriental family, you will enjoy:

• Learning & Development opportunities designed to support your long-term career growth.
• MOstay Programme, offering complimentary stays and preferential rates across our global portfolio.
• Colleague Wellness initiatives focused on supporting your physical, mental, and emotional wellbeing.
• Competitive benefits and recognition programmes.
• The opportunity to be part of one of Europe's most exciting luxury hospitality destinations.

Our Commitment to You

Mandarin Oriental Hotel Group is an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to thrive.

We're Fans. Are You?

Be part of something extraordinary and help bring the next chapter of luxury hospitality to life in Rome. Join us as we create exceptional experiences that leave a lasting impression on our guests, colleagues, and community.