Assistant Director of Residence Life

Job Summary

The Assistant Director of Residence Life position at Texas Christian University (TCU) is responsible for administering a comprehensive residence life program focused on empowering students to develop authentic relationships and inclusive communities within an exceptional residential experience. The Assistant Director will be a part of establishing goals and objectives for the department, and will also lead a team of Hall Directors as they oversee their residence hall community. The Assistant Director position requires positivity, enthusiasm, strong work ethic, a desire to be a part of the campus community, and initiative while working collaboratively with others in the department and in the Division of Student Affairs. On-call rotation and evening and weekend hours are required.

Duties & Essential Job Functions

Residence Hall Support

1. Implements tenets of the Knowing, Connecting, Empowering model, which is focused on intentionally building relationships and cultivating a strong sense of community within the residence halls.
2. Provides strategic leadership and management for an assigned residential area, supervising a team of Hall Directors, and ensuring the successful operation of multiple residence hall communities, which includes developing strong working relationships, advisement on community development, assisting with community development/KCE initiatives, and evaluating staff performance.
3. Provides leadership and support for individual Hall Directors through weekly or biweekly meetings to touch base and guides Hall Directors in decision-making while ensuring alignment with departmental priorities, university policies, and the Knowing, Connecting, Empowering model. Ensures each Hall and its various team members are promoting an atmosphere that emphasizes TCU’s mission and values.
4. Encourages Hall Directors and Residential Assistants to implement programming that fosters awareness of personal endeavors, academic pursuits, community wellness, civic engagement, and diversity, inclusion and equity.
5. Within assigned Residence Halls, offers a high degree of availability and visibility for all residents and staff members. Attends various Residence Hall program and events and builds relationships with residents and various levels of resident hall staff to represent the wider Residential Life department, contribute to community building, and ensure all members of the residence hall are being supported.
6. Supports Hall Directors in the student conduct process, ensuring proper procedures are followed and accurate, timely records are entered into Maxient as needed.
7. Serves as the primary escalation point for complex student concerns, including roommate conflicts, behavioral concerns, crisis situations, parent and family communication, and community issues that extend beyond the Hall Director level.
8. Understands personal and emotional concerns of students; provides appropriate resources and referrals; monitors student issues using Maxient database, maintains contact with parents and other constituencies as appropriate.

Residential Life Department and Program Support

1. Serves as a liaison between individual Residence Halls and other members of the Residential Life team (leadership, operations, programming, and other Student Affairs staff). Attends staff meetings with the Housing and Residence Life Leadership Team and ensures programs and initiatives are properly communicated to Residence Hall staff.
2. Participates in the on-call rotation with professional staff colleagues; in-person response may be required for high-level student or facility concerns. Work with departmental and divisional teams to respond to critical incidents on campus; work with other departments to provide an appropriate response to crises.
3. Maintains consistent communication with senior leadership during crises/emergencies; maintains accurate incident reports using Maxient Software.
4. Accomplishes departmental objectives by serving as liaison with external departments; serving on committees as assigned; participating in development programs; contributing to selection and training for new hall directors; and acting as a representative for the Housing and Residence Life team as needed.
5. Supports Associate Directors and other department leadership with development of various department events and programs. Provides feedback, recommendations, and after event debriefs, while acting as a representative for assigned Residence Halls and their staff.
6. In coordination with other Assistant Directors, leads day-of operations for Summer Camps, Conferences, and move-in/move-out days.
7. In coordination with other Assistant Directors, leads training and information sessions for both incoming and existing Residence Hall staff. Assists Associate Directors with recruitment efforts for professional staff (Hall Directors).
8. Supports larger University initiatives on behalf of Residential Life (Frogs First, Monday@TCU, Experience TCU, Orientation, University programming, etc.)
9. Actively participates in professional development events provided by the Division of Student Affairs and Housing and Residence Life.
10. Performs other related duties as assigned.

Required Education & Experience

• Masters’ degree in Higher Education, Student Personnel, Educational Leadership or related field of study.
• 2 years of related experience in a training or development environment with supervisory experience and
• 2 years of professional experience in higher education

Preferred Education & Experience

• 4 years of professional experience in housing and residence life

Required Licensure/Certification/Specialized Training

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training

• None

Knowledge, Skills & Abilities

• Knowledge of customer service techniques.
• Knowledge of developmental issues of college-aged students.
• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Skill in some or all components of Microsoft Office.
• Skill in Microsoft Windows navigation.
• Ability to manage multiple projects and meet deadlines.
• Ability to train and lead staff.

TCU Core Competencies

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations)

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.