About the role
Position Overview
We are seeking a Mid-Level Software Development and Testing Engineer with strong experience in Amazon Connect and AWS. The ideal candidate will be skilled in full-stack development (Python, React) and also capable of performing manual testing to validate end-to-end contact center flows. Additionally, this role requires providing support and maintenance for deployed solutions.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
Job Responsibilities
- Design & Development
- Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
- Develop backend services in Python or Node.js.
- Develop agent/customer interfaces in React (JavaScript).
- Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
- Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
- Testing & Quality Engineering
- Create and execute manual test cases for Connect flows, APIs, and front-end applications.
- Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
- Track, document, and resolve issues while collaborating with development and DevOps teams.
- Ensure test coverage for security, scalability, and cost efficiency.
- Support & Maintenance
- Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
- Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
- Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
- Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
- Participate in on-call rotations or scheduled support activities as required.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 3–6 years of professional experience in software development and testing.
- At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
- Strong debugging, problem-solving, and collaboration skills.
- Ability to balance security, cost-effectiveness, and scalability in solution design.
- Experience providing production support or on-call responsibilities preferred
- Amazon Connect: Contact flow design, Lambda/API integrations, Lex, Q in Connect, Evaluations.
- AWS Cloud: Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront.
- Python: Backend services for Lambda.
- NodeJs: Backend services for Lambda.
- JavaScript (React): Front-end development + UI testing
- Manual Testing: Test design, execution, defect tracking, and
- automation basics.
Preferred Qualifications
- Terraform: Infrastructure as Code for AWS.
- GitLab: Source control & CI/CD pipelines.
- Experience with CI-driven testing — integrating automated test execution into pipelines (e.g., GitLab CI/CD).
- Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics.
- Familiarity with Salesforce/CRM integrations.
- Experience with API testing tools (Postman).
We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.