About the role
About Us
What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.
About the role
Our Operations team is at the forefront of digital logistics management, leveraging our innovative technology to drive change. In a constantly evolving industry that demands continuous innovation, our agility gives us a significant competitive advantage. We provide a digitally-focused service that is fundamentally centered on people.
In the role of an Air Freight Operations Specialist (f/m/d), you will own the end-to-end process of delivering high-quality transport services and comprehensive customer support, with a direct focus on achieving high customer satisfaction.
Key Responsibilities
- Manage End-to-End Shipments: Oversee shipments from booking to invoicing, ensuring a smooth and efficient process.
- Customer Support & Consulting: Advise and support clients throughout the entire logistics process, acting as a trusted partner.
- Partner Coordination: Conduct communication and coordination with key partners, including customs, airlines, and service providers.
- Process Improvement & Quality Assurance: Drive the quality of customer processes and workflows, leveraging data analysis to identify and implement continuous improvements.
Required Skills and Experience
- Proven hands-on experience in the air freight sector, demonstrating a strong understanding of operational workflows and best practices.
- A highly data-driven and organized work ethic, enabling you to identify opportunities for improvement and make informed decisions.
- Excellent communication and organizational skills, allowing you to effectively coordinate with partners and clients and manage complex tasks with composure.
- A proactive mindset and strong analytical skills to anticipate challenges and drive effective solutions.
- A high degree of motivation and resilience, thriving in a dynamic and demanding team environment.
- Business fluent in German and proficient in English, enabling seamless collaboration with our teams and partners.
Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!
Why work with us?
Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.