About the role
What we're building
Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what’s actually moved their deals.
In April we relaunched Mutiny as an AI agent for GTM teams. Since then we’ve grown ARR 4x, and our product is now used by 3,000 orgs including Rippling and Snowflake. Anthropic showcased us as a leader in AI GTM. We’re backed by Sequoia, YC, and Insight, and we’re building a generational company.
The opportunity
Customer success at Mutiny is measured by how much our customers grow, not by how few problems they have. And rather than inheriting a process, you’ll help build one. Our customers are investing heavily in AI and they don’t need a partner who just tracks their renewal date. They need one who helps move their roadmap forward and shows them what’s possible with the product before they ask. You’ll help set the bar for what great looks like and build the playbooks that let CS scale, with a path to grow into management as the team grows. This role is in person in NYC, five days a week.
What you'll own
- Your book. Onboarding, adoption, retention, and expansion across your managed accounts. Every customer outcome runs through you.
- Technical solutions. Be the technical backstop for our most complex customers, and set the support standard for everyone else.
- Customer expertise. Become the expert on how each customer's business works and where Mutiny fits in. Translate that into "aha" moments that move their roadmap.
- The AI motion. Teach customers how to use our agent-first platform to create assets that actually move the needle for their sales and marketing teams. Their team uses Mutiny because you made it obvious how.
- EBRs that move things. Run business reviews that tell a real story and drive action. Follow-ups that are crisp and lead somewhere.
- Renewals and expansion. Build the case six months before it comes up. Adoption and customer health are the leading indicators. Revenue is the lagging one.
- The shared playbook. When you find a better onboarding flow, a sharper EBR, or a new play that's working, you document it. The next growth strategist starts where you ended.
- Future team development. As the team grows, help hire, coach, and set the bar for the next AI Strategists.
Who you are
- Customer outcomes are personal. Seeing a customer hit a milestone is what gets you out of bed. Their goals are your goals. You don't celebrate the renewal, you celebrate the result that made it inevitable.
- The expert in the room. You dig into how the product works, how the customer's business works, and how to connect the two. You create "aha" moments by tailoring advice to what each customer actually needs.
- Technical solutions instinct. You’ve worked in or alongside a technical support function and enjoy solving hard problems for complex customers.
- Trust comes quickly. Customers feel like you're genuinely in their corner. You're empathetic, direct, and you always bring context and a clear ask when you need something from them.
- Precision communicator. Crisp follow-up emails. EBRs that tell a real story. Complex concepts in simple terms, with no jargon to hide behind.
- Scrappy and resourceful. You don't wait for a perfect process. You figure things out, document what works, and leave it easier for the next person.
- Renewal mindset. You're building the case for why a customer should stay and grow, not scrambling when it comes up. Adoption and health are the leading indicators you watch.
- Ready to lead. You raise the bar for the people around you, and you’re excited to grow with the company.