About the role
Agent Engagement Manager
About the Role
We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.
Why Join FurtherAI?
- High Impact: Own the customer journey from signed contract to successful deployment and beyond.
- Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.
- Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
- Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.
What You'll Do
- Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
- Lead kickoff calls and workshops with customer stakeholders across business and technical teams
- Develop project plans, manage timelines, and keep implementations on track against customer milestones
- Partner with engineering to scope integrations and troubleshoot technical issues
- Drive adoption by building training programs, identifying champions, and helping customers change how they work
- Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
- Surface expansion opportunities and hand off to sales for upsell/cross-sell
- Translate customer feedback into product insights and advocate for customer needs with the product team
- Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires
Core Requirements
- Willing and able to work 5 days per week in-person in San Francisco or NYC
- Comfortable with ambiguity, long hours, and a fast-paced startup environment
- Demonstrated hunger and growth mindset
- 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
- Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
- Excellent presentation skills—can command a room with executives and build credibility quickly
- Comfortable handling objections and navigating customer resistance
- MBB consulting background (McKinsey, BCG, Bain)
Ideal Qualifications
- Insurance industry experience
- Experience implementing SaaS or AI products for enterprise customers
- Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
- Experience with change management and driving user adoption at scale
- Prior experience at a startup or high-growth company where you built processes from scratch
If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.
You can look forward to the following benefits
- Fully covered, best-in-class health, dental, and vision benefits
- Competitive Compensation & meaningful stock options
- Unlimited PTO
- Outstanding in-office culture in the heart of San Francisco
- Lunch and dinner onsite
- Team events, such as happy hours and off-sites
- Commuter benefits
- Company 401(k)