About the role
Akicita Federal is hiring an Administrative Support / Intake Worker to receive and process reports of suspected child abuse and neglect for the BIA Red Lake Agency in Red Lake, MN. This office-based role supports Indian children and families on the Red Lake Nation, working across the Red Lake Agency and its satellite offices.
- Receive reports of suspected child abuse or neglect from all sources — including phone, letter, walk-in, law enforcement, schools, IHS, medical providers, the Tribal Court, and community members
- Use the BIA CPS Intake Form and Guide to gather location, condition, alleged harm, household members, and immediate safety concerns
- Record reporter information in FASS-CMS Cloud, complete every required field, and cross-reference earlier referrals
- Check prior CPS history in FASS-CMS Cloud and flag prior reports, open cases, and prior removals
- Present each intake to the BIA Social Services Program Manager with a recommended screening decision and priority level
- Prepare written cross-reports to law enforcement within 36 hours for every report of suspected child abuse or neglect
- Set up and maintain case files in the standard six-section format and audit files for missing documents
- Enter and update data in FASS-CMS Cloud, run data quality checks, and send weekly deadline alerts to Response Workers, Child Welfare Case Workers, and the Contracting Team Lead
Schedule: Staggered shifts of 7:30 a.m. – 4:00 p.m. and 11:00 a.m. – 7:30 p.m., Monday through Friday. Each shift is 8 paid hours with a 30-minute unpaid lunch. This position is not part of the on-call rotation. Overtime is limited and requires advance approval.
What sets candidates apart:
- Experience with a case management system and with confidential records
About Akicita FederalAkicita Federal is a Native American-owned federal contractor delivering healthcare, clinical, IT, and program-support services across the Indian Health Service, the Department of Veterans Affairs, and other federal agencies. We hire the people who do the work — clinicians, analysts, engineers, support staff — and we treat them like the professionals they are.
Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.
- Associate degree in a related field
- At least 1 year of experience in a human services program, CPS intake, a crisis line, or comparable experience taking sensitive reports
- Valid driver's license
- U.S. citizenship
Before your first day
- Favorable background investigation and favorable suitability determination required before entering on duty; positions are designated Moderate Risk Public Trust
- Mandatory security training must be completed before starting services
- Initial training required within 15 calendar days of entry on duty and before performing duties independently
- Sign a contractor nondisclosure agreement and the CPT Confidentiality Agreement before beginning work