About the role
At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.
Location: Atlanta, GA
Daily in office attendance required
Compensation: $40,000–$50,000
Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment
We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis
Employment Status: Full-time, 40 hours per week; hourly/non-exempt
Responsibilities
- Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment
- Organizing and scheduling client appointments and fittings
- Exercising knowledge of geography and timeline layout based off location
- Manage and maintain incoming texts and emails through the sales professional
- Sending reminders & appointment confirmations daily
- Monitoring all open orders and consistently checking on order statuses
- Building relationships with the factory leads and maintaining communication with necessary contacts
- Organize communication tracking and maintain current statuses
- Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities
- Coordinating and maintaining all client orders/files
- Communicating regularly with the sales professional and other members of the store team
- Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors
- Sending monthly product texts to clients as needed
- Meeting with the sales professional to set goals and expectations monthly
- Organizing inventory alongside teammates
- Pursuing efficiencies for processes and communication as needed
- Picking up and delivering client items as needed
- Entering customer data into CRM system
Requirements
- Two years’ office-related experience is required
- Experience with a sales-oriented environment is preferred
- On-site attendance is required
- Confident worker & team player
- Strong communication skills (verbal & written)
- Proactive problem-solving skills
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
- Possesses basic accounting skills (such as balancing accounts)
- Enjoys being flexible and multitasking
- Motivated to tackle challenges
- Able to bend and lift 30 lbs.
- Valid Driver’s License required