About the role
About us
Tropical North Learning Academy - Smithfield State High School is a co-educational secondary school in Cairns, offering a supportive and future-focused learning environment for Years 7-12.
Through its unique partnership with Trinity Beach State School and James Cook University, the school provides diverse academic, sporting and creative programs, with a strong focus on student achievement and pathways to further education and careers.
Role purpose
Provide responsive, accurate and welcoming frontline Student Services support, including daily student movement, routine absence administration, student enquiries and wellbeing-related administrative tasks.
Key responsibilities
- Front counter and student movement: Manage Student Services enquiries, student sign-in/sign-out, late arrivals, early departures, appointments and leave passes.
- Daily absence administration: Receive and process routine all-day absence explanations through IDAttend, QParents, school email, telephone and voicemail; update attendance records accurately.
- Parent/carer communication: Respond to routine attendance enquiries and parent/carer explanations relating to daily absences, appointments and student movements.
- Paper rolls and data entry: Enter returned paper rolls and complete routine Student Services attendance data entry promptly and accurately.
- Student support: Provide first aid and medication administration in accordance with school procedures; maintain associated records and refer matters requiring escalation.
- Student administration: Process routine student record/contact updates, uniform-related administration and student leave applications of 3-10 days for referral to the relevant Year Level Deputy Principal.
- Team coordination: Communicate effectively with teaching, administration and leadership staff to support timely processing of student movements, daily absences and attendance information.
Please view the role description for a full list of responsibilities.
What we are looking for
- A friendly, organised and reliable team member who communicates respectfully, maintains accurate records, protects student information and can prioritise competing demands in a busy school environment.
- Ability to follow school procedures and respond calmly to student and family needs is essential.
Interested? To Apply
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement in response to the attached role description.
- Attach evidence of the mandatory requirements outlined in the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.